FAQs

Welcome to Chinco! Here are answers to some commonly asked questions to help you navigate our services and products:

1. How can I track my order?

• Once your order has been shipped, you will receive an email with a tracking number and instructions on how to track your package.

2. What payment methods do you accept?

• We accept payment via debit/credit cards and other specified methods. Cash on Delivery (COD) is available for domestic orders only.

3. What is your return/exchange policy?

• Please visit our Returns/Exchange Process page for detailed instructions and eligibility criteria.

5. How long does shipping take?

•  International orders may take 3-14 business days, depending on the destination and customs clearance.

6. Are duties and taxes included in the shipping costs?

• No, customs duties and import taxes are not included in our shipping costs and are the responsibility of the buyer.

7. Can I cancel my order?

• Orders can be canceled within one hour of placement. Please contact us immediately if you wish to cancel your order.

8. How do I contact customer support?

• You can reach our customer support team via email at support@chincostyle.com or through phone/WhatsApp at +20 102 522 0686.

9. Do you have physical stores?

• Yes, we have physical stores. For our store locations, please visit our Store Locator page on our website.

10. How secure is shopping on your website?

• We take security seriously. Our website uses industry-standard encryption to protect your personal information during transmission.

11. Can I return personalized items?

• Unfortunately, we are unable to accept returns or exchanges for personalized items unless they are faulty or damaged.

12. What should I do if I haven't received my package?

• If your tracking information shows delivery but you haven't received your package, contact us within 10 days to initiate a claims process.

For any other questions or concerns, feel free to contact us. We're here to provide you with the best shopping experience possible